Post by Don on May 2, 2007 23:01:47 GMT -5
How many times have you heard the word NO in your business??
They tell me that it takes 10 No's to get one Yes. Wonder why that is??
No isn't always NO, I don't ever want to have a party for you...
Sometimes it about timing. Some are busier that others. No can sometimes even mean No, Not right now, or No, Now just isn't good..... Its all in how you approach the No.
Approaching the No as a Negative will ultimately cause you to become discouraged and want to give up. But, If you approach the No as what it is, a 2 letter word and move on, you will stay focused on the task at hand.
Did the owner of Wal-Mart stop when he was told NO? NO WAY!
Now look at them, a multi billion dollar company with stores world wide. All because Sam Walton wouldn't take No for an answer.
Approach the no as a game. Everytime you get a NO in your business to deal with put a hash mark on a piece of paper. The more hashes you get the more people you are telling that you exist and have a business that they may benifit from. Don't expect to sign on to a company and have a customer base calling you. YOU have to work the business to get those customer to call you. This doesn't happen over night. It could take a year or more to get your community to know that you are there, and to get interest in your company. Don't be pushy either... Potential customers and hosts DO NOT like it. They tend to not want to deal with you. Be willing to work with them and ask them what THEY want out of your business. YOU MUST REMEMBER ITS ABOUT THEM! NOT YOU. ALL THE WHILE BEING ABOUT YOU...
Makes no sense, right.... Its not about them, its about me. NO not at all.... By making your business about them, you will turn your caring about your customers and hosts into sales. One way to do this is follow up WITH EVERY HOST. WITH EVERY CUSTOMER. Make sure that they are happy with your product. What happens if you deliver an item and its damaged inside the box?? Your host or customer calls you and is outraged. What now? MAKE IT RIGHT! MAKE IT RIGHT!! MAKE IT RIGHT!!! They won't remember the product being broken when the replacement comes their way, but they will remember the Customer Service that you have given them. Make it your ULTIMATE to give them the best CUSTOMER SERVICE that you can.
You can't please everyone though... BUT you can try. Make the mistake right. That is if your customer isn't so upset that they want a refund. If that be the case get it for them, throw in something extra, a candle, a dip, anything that would reflect your companies line. FOR FREE. NO STRINGS. FREE IS GOOD. People Love the word FREE. Period...
What if I told you that you could sign up for FREE versus $200.00?? You would probably jump right on the one that is FREE. Free is a good word. Free gets attention....(I know that one all to well with the company that I work with, its our promotion for start up).
So this article was supposed to tell you how to deal with NO, and ended up in customer service... But they go hand in hand.... A NO now could be just as simple as Not right now. Remember that. NO is not an evil word in this business... Just a small set back... TELL EVERYONE what you do. SHARE IT.
Direct Sales isn't Sales, Its all about Sharing, sharing your opportunity with others, Sharing your product, and sharing yourself. YOU are your business. Without you in your business, it would be a pretty interesting business... Nothing would get done. So SHARE IT. Thats what its all about.
I hope somewhere in my ramblings here you have decifered something that you may need to get your business on track and become successful with your company. Year end awards are a great thing! Shoot for it....
SHOOT FOR THE MOON AND LAND AMOUNG THE STARS!!!!!!
Have a great day, night or afternoon...
Don
Sellers Net Administration
Homestyle Specialst with AtHome America
www.athome.com/donm
They tell me that it takes 10 No's to get one Yes. Wonder why that is??
No isn't always NO, I don't ever want to have a party for you...
Sometimes it about timing. Some are busier that others. No can sometimes even mean No, Not right now, or No, Now just isn't good..... Its all in how you approach the No.
Approaching the No as a Negative will ultimately cause you to become discouraged and want to give up. But, If you approach the No as what it is, a 2 letter word and move on, you will stay focused on the task at hand.
Did the owner of Wal-Mart stop when he was told NO? NO WAY!
Now look at them, a multi billion dollar company with stores world wide. All because Sam Walton wouldn't take No for an answer.
Approach the no as a game. Everytime you get a NO in your business to deal with put a hash mark on a piece of paper. The more hashes you get the more people you are telling that you exist and have a business that they may benifit from. Don't expect to sign on to a company and have a customer base calling you. YOU have to work the business to get those customer to call you. This doesn't happen over night. It could take a year or more to get your community to know that you are there, and to get interest in your company. Don't be pushy either... Potential customers and hosts DO NOT like it. They tend to not want to deal with you. Be willing to work with them and ask them what THEY want out of your business. YOU MUST REMEMBER ITS ABOUT THEM! NOT YOU. ALL THE WHILE BEING ABOUT YOU...
Makes no sense, right.... Its not about them, its about me. NO not at all.... By making your business about them, you will turn your caring about your customers and hosts into sales. One way to do this is follow up WITH EVERY HOST. WITH EVERY CUSTOMER. Make sure that they are happy with your product. What happens if you deliver an item and its damaged inside the box?? Your host or customer calls you and is outraged. What now? MAKE IT RIGHT! MAKE IT RIGHT!! MAKE IT RIGHT!!! They won't remember the product being broken when the replacement comes their way, but they will remember the Customer Service that you have given them. Make it your ULTIMATE to give them the best CUSTOMER SERVICE that you can.
You can't please everyone though... BUT you can try. Make the mistake right. That is if your customer isn't so upset that they want a refund. If that be the case get it for them, throw in something extra, a candle, a dip, anything that would reflect your companies line. FOR FREE. NO STRINGS. FREE IS GOOD. People Love the word FREE. Period...
What if I told you that you could sign up for FREE versus $200.00?? You would probably jump right on the one that is FREE. Free is a good word. Free gets attention....(I know that one all to well with the company that I work with, its our promotion for start up).
So this article was supposed to tell you how to deal with NO, and ended up in customer service... But they go hand in hand.... A NO now could be just as simple as Not right now. Remember that. NO is not an evil word in this business... Just a small set back... TELL EVERYONE what you do. SHARE IT.
Direct Sales isn't Sales, Its all about Sharing, sharing your opportunity with others, Sharing your product, and sharing yourself. YOU are your business. Without you in your business, it would be a pretty interesting business... Nothing would get done. So SHARE IT. Thats what its all about.
I hope somewhere in my ramblings here you have decifered something that you may need to get your business on track and become successful with your company. Year end awards are a great thing! Shoot for it....
SHOOT FOR THE MOON AND LAND AMOUNG THE STARS!!!!!!
Have a great day, night or afternoon...
Don
Sellers Net Administration
Homestyle Specialst with AtHome America
www.athome.com/donm